HELP CENTER
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Find answers about sessions, file transfers, multiple receivers, privacy, and common issues.
POPULAR QUESTIONS
Common questions
01What is ShareDrop?
Getting Started
What is ShareDrop?
Getting Started
ShareDrop is a peer-to-peer file transfer tool designed to move files directly between connected devices.
02How do I start a transfer?
Getting Started
How do I start a transfer?
Getting Started
Open the Send page, select the files you want to share, and create a session. Share the generated link, code, or QR code with the receiver.
03How does the receiver join?
Getting Started
How does the receiver join?
Getting Started
The receiver can open the shared link, scan the QR code, or enter the session code to join.
04Do I need to create an account?
Getting Started
Do I need to create an account?
Getting Started
ShareDrop sessions are designed to work without requiring a traditional account-based file-sharing workflow.
05Can multiple receivers join one session?
Transfers
Can multiple receivers join one session?
Transfers
Yes. Multiple receivers can connect to the same sender session. Each receiver has an independent peer-to-peer connection and transfer state.
06Can a receiver join after the transfer starts?
Transfers
Can a receiver join after the transfer starts?
Transfers
Yes. A receiver can join an active session. Once its connection becomes ready, the shared files can be transferred to that receiver.
07Can I send multiple files?
Transfers
Can I send multiple files?
Transfers
Yes. Multiple files can be selected for the same session. ShareDrop tracks both individual file progress and overall transfer progress.
08Are files sent to receivers independently?
Transfers
Are files sent to receivers independently?
Transfers
Yes. Each receiver uses its own peer-to-peer connection, allowing transfers and progress to be tracked independently.
09What happens if a receiver disconnects?
Transfers
What happens if a receiver disconnects?
Transfers
The disconnected receiver loses its active peer-to-peer connection. Other connected receivers can continue independently.
10Can different receivers finish at different times?
Transfers
Can different receivers finish at different times?
Transfers
Yes. Every receiver has its own connection and transfer progress, so completion can happen at different times.
11Are my files uploaded to the cloud?
Privacy & Security
Are my files uploaded to the cloud?
Privacy & Security
ShareDrop is designed around peer-to-peer transfer rather than permanent cloud file storage. The signaling layer helps establish the connection between participants.
12Is the transfer encrypted?
Privacy & Security
Is the transfer encrypted?
Privacy & Security
The file transfer uses the secure communication mechanisms provided by the WebRTC connection.
13Does ShareDrop permanently store my files?
Privacy & Security
Does ShareDrop permanently store my files?
Privacy & Security
ShareDrop is designed as a temporary transfer tool rather than a permanent cloud storage service.
14Is ShareDrop a backup service?
Privacy & Security
Is ShareDrop a backup service?
Privacy & Security
No. Important files should still be backed up using a dedicated backup or storage solution.
15Why is my receiver not connecting?
Troubleshooting
Why is my receiver not connecting?
Troubleshooting
Check that both devices have a working internet or local network connection, that the session is still active, and that the browser allows the required connection features.
16Why is the transfer slow?
Troubleshooting
Why is the transfer slow?
Troubleshooting
Transfer speed depends on the network path, device performance, browser behavior, and the conditions of the peer-to-peer connection.
17Why did my transfer stop?
Troubleshooting
Why did my transfer stop?
Troubleshooting
A connection interruption, browser restriction, or disconnected peer can stop a transfer. Check the browser console and reconnect the affected receiver when necessary.
18Why is the receiver connected but not receiving?
Troubleshooting
Why is the receiver connected but not receiving?
Troubleshooting
The peer connection may be established while the data channel is still becoming ready. Waiting briefly or reconnecting the receiver can help identify whether the issue is connection-related.
19What should I include when reporting a problem?
Troubleshooting
What should I include when reporting a problem?
Troubleshooting
Include whether you were sending or receiving, your browser and device, what happened, and any browser console error you saw.
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