ShareDrop

HELP CENTER

How can we help?

Find answers about sessions, file transfers, multiple receivers, privacy, and common issues.

POPULAR QUESTIONS

Common questions

01

What is ShareDrop?

Getting Started

ShareDrop is a peer-to-peer file transfer tool designed to move files directly between connected devices.

02

How do I start a transfer?

Getting Started

Open the Send page, select the files you want to share, and create a session. Share the generated link, code, or QR code with the receiver.

03

How does the receiver join?

Getting Started

The receiver can open the shared link, scan the QR code, or enter the session code to join.

04

Do I need to create an account?

Getting Started

ShareDrop sessions are designed to work without requiring a traditional account-based file-sharing workflow.

05

Can multiple receivers join one session?

Transfers

Yes. Multiple receivers can connect to the same sender session. Each receiver has an independent peer-to-peer connection and transfer state.

06

Can a receiver join after the transfer starts?

Transfers

Yes. A receiver can join an active session. Once its connection becomes ready, the shared files can be transferred to that receiver.

07

Can I send multiple files?

Transfers

Yes. Multiple files can be selected for the same session. ShareDrop tracks both individual file progress and overall transfer progress.

08

Are files sent to receivers independently?

Transfers

Yes. Each receiver uses its own peer-to-peer connection, allowing transfers and progress to be tracked independently.

09

What happens if a receiver disconnects?

Transfers

The disconnected receiver loses its active peer-to-peer connection. Other connected receivers can continue independently.

10

Can different receivers finish at different times?

Transfers

Yes. Every receiver has its own connection and transfer progress, so completion can happen at different times.

11

Are my files uploaded to the cloud?

Privacy & Security

ShareDrop is designed around peer-to-peer transfer rather than permanent cloud file storage. The signaling layer helps establish the connection between participants.

12

Is the transfer encrypted?

Privacy & Security

The file transfer uses the secure communication mechanisms provided by the WebRTC connection.

13

Does ShareDrop permanently store my files?

Privacy & Security

ShareDrop is designed as a temporary transfer tool rather than a permanent cloud storage service.

14

Is ShareDrop a backup service?

Privacy & Security

No. Important files should still be backed up using a dedicated backup or storage solution.

15

Why is my receiver not connecting?

Troubleshooting

Check that both devices have a working internet or local network connection, that the session is still active, and that the browser allows the required connection features.

16

Why is the transfer slow?

Troubleshooting

Transfer speed depends on the network path, device performance, browser behavior, and the conditions of the peer-to-peer connection.

17

Why did my transfer stop?

Troubleshooting

A connection interruption, browser restriction, or disconnected peer can stop a transfer. Check the browser console and reconnect the affected receiver when necessary.

18

Why is the receiver connected but not receiving?

Troubleshooting

The peer connection may be established while the data channel is still becoming ready. Waiting briefly or reconnecting the receiver can help identify whether the issue is connection-related.

19

What should I include when reporting a problem?

Troubleshooting

Include whether you were sending or receiving, your browser and device, what happened, and any browser console error you saw.

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